privacy policy

What data do we collect?

Penon collects the following data:
- Personal, group, and corporate information (e.g., name, company name, email address, phone number, office or home address, and other identifying information)

How do we collect your data?

You directly provide Penon with most of the data we collect. We collect data and process it when you:
- Contact us using our contact form or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser's cookies.

Personal information collected when a user uses the services of Penon is managed in accordance with Penon's policy on personal information protection.

How will we use your data?

Penon collects your data so that we can:
- Contact you using the information you provide.
- Email you with special offers on other products and services we think you might like.

Penon's approach to personal information protection applies only to services directly provided by Penon and does not apply to services of other organizations, companies, etc., that are connected by links, etc. The use of Penon services is done at the user's responsibility. Penon is not responsible for any damage caused by the use of various information obtained from our website and other websites linked to this website.

If you agree, Penon will share your data with our partner companies so that they may offer you their products and services.

How do we store your data?

Our Company securely stores and deletes your data based on our internal rules and in compliance with GDPR standards.
Our Company will keep your data for a period of 10 years, as required by our data retention policy.
We take appropriate technical and organizational measures to ensure the security of your personal information and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Personal information is stored on an external server, which is subject to strict security measures and access controls. We have implemented industry-standard safeguards to protect your data, including encryption, firewalls, and access controls.
We do not provide your personal information to any third party, unless required by law or with your explicit consent.
Once the 10-year retention period has expired, we will securely delete or anonymize your data in accordance with our data deletion process, unless we are required by law to retain it for a longer period.

Please note that while we take all reasonable precautions to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your personal information.

Marketing

Penon would like to send you information about products and services we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Penon from contacting you for marketing purposes or giving your data to other members of the Penon Group. If you no longer wish to be contacted for marketing purposes, please contact us.

What are your data protection rights?

Penon wants to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Penon for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Penon correct any information you believe is inaccurate. You also have the right to request Penon to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Penon erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Penon restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Penon's processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Penon transfer the data that we have collected to another organization or directly to you, under certain conditions.

If you make a request, we have three months to respond to you. If you would like to exercise any of these rights, please contact us at our email: info.global@penon.co.jp.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://allaboutcookies.org/.

How do we use cookies?

Penon uses cookies in a range of ways to improve your experience on our website, including:
- Understanding how you use our website

You consent to the usage of data captured by the use of cookies when you use our website. Cookies allow us to do multiple things to improve and enhance the user browsing experience on our website.

If you wish to turn cookies off, please adjust your browser settings. We use them to track visitors on our website, and these details are in no way identifiable details and will never be shared.

Our cookies are for the purpose of improving and enhancing the performance of our website for you. In addition, we work with consultants who help us track online performance.

What types of cookies do we use?

There are several types of cookies; however, our website uses:
- Functionality cookies: Penon uses these cookies to recognize you on our website and remember your previously selected preferences. These could include your preferred language and location. We use a mix of first-party and third-party cookies.

- Advertising cookies: Penon uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and IP address. We may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Penon website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Penon keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on June 2nd 2023.

How to contact us

If you have any questions about Penon's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info.global@penon.co.jp

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Penon has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office or the relevant data protection supervisory authority in your jurisdiction.

For further information, visit https://ico.org.uk/for-the-public/how-to-make-a-data-protection-complaint/.